YOUR DATA IS SAFE WITH US
At Backup Express, we take data security very seriously.
We go to great lengths to protect your data against loss, and to keep it from falling into the wrong hands.
Your valuable data is held on our equipment, not flipped onto a low-cost cloud storage provider. This adds alittle to our cost, but it puts us completely in control, without reliance on third parties.
Our cloud backup platform is securely housed in a locked steel server rack in a prominent Brisbane datacentre. We built it, we own it, we manage it.
PHYSICAL SERVER
SECURITY
- Our servers are housed in one of Brisbane’s best and most secure Datacentres
- 24-hour Video surveillance.
- Swipe card access to server rooms.
- Our equipment is housed in a locked steel rack in a prominent Brisbane datacentre, accessible only by us and the datacentre staff.
- Redundant Uninterruptible Power Supplies (UPS) and Diesel generator.
- Redundant air-conditioning with 24-hour environmental monitoring.
- Very Early Smoke Detection Alarms (VESDA) with inert gas dump.
PROTECTION AGAINST UN-AUTHORISED DATA ACCESS
- Your data files are encrypted before they leave your office using high-strength AES encryption.
- Your files remain encrypted at all times on our system. They only time they are decrypted is at your machine during a restore.
- The encryption key is known only to yourself. Even our own staff cannot access your data. The onus is on you to not lose your encryption key. If you lose your encryption key we do have a last-resort mechanism to help you, but it’s best not to go there.
PROTECTION AGAINST SERVER MALFUNCTION
- Our server infrastructure is built for performance and reliability.
- Servers are multiple-redundant and load-balanced with automatic failover and recovery.
- 24-hour monitoring on all servers alerts us regarding any performance issues or server problems.
- We hold two copies of your data at physically separate locations.
AUSTRALIAN SUPPORT STAFF
If you need help with installing software, configuring your backup, troubleshooting issues or restoring data we are just a phone call or an email away.
Our staff are located in Brisbane, are available on Brisbane local time, and are friendly and easy to communicate with. We don’t use a concierge service.
Nobody enjoys having to make an appointment just to get some help.
Just pick up the phone and call us.
The person who answers will most likely fix your issue on the spot.
FULLY AUSTRALIAN
HELPDESK SUPPORT
- Australian helpdesk support
- Australian credentials
- Australian IT specialists
- Australian owned & managed
- All data held in Australia
- Inspection by Appointment
