Backup Express is 100% Australian owned and managed, supported by staff in Australia.
We have been providing business-grade cloud backup services since 2005. Our cloud backup platform is located in a major Brisbane datacentre.
Backup Express’ founders and staff are experienced I.T. Specialists with over 40 years’ combined experience in the I.T. industry, with a good understanding of business needs.
We are happy to discuss your individual data protection needs. We communicate in plain English and avoid ‘geek-speak’.
OUR CORE VALUES
Our core values have endeared us to our customers over many years of operation and have enabled us to form valuable long-term partnerships.
- Honesty and Integrity
We believe that we will attract and hold customers by respecting them and by treating them honestly, fairly and openly. We do not make inflated promises, and we do not over-represent our product. - Technical Excellence
We aim to provide a top-quality service at an affordable price. We work hard to ensure that our servers and other infrastructure are top-class and capable of providing first-rate service to our customers. - Personal and Friendly Service
We understand the importance of being able to speak to a real person when a question or a problem arises, so we don’t force our customers to communicate with us in an awkward or unnatural way. We welcome enquiries or requests by either email or telephone, and we use a ticketing system to track issues. If you do call us, in most cases the person who answers your call will be able to resolve your enquiry on the spot.
OUR SYSTEMS
We aim to make it as easy as possible for businesses of all sizes to experience the benefits of cloud backup.
Our infrastructure is owned and operated by us. We house our primary servers in a prominent Brisbane Datacentre to ensure high security as well as fast and reliable operation.
We are continually developing our server and network infrastructure. We regularly release free and automatic software upgrades to improve performance or to add new features.
Our software is powerful and simple to use. We safeguard your data with heavy-duty encryption. Our advanced compression and deduplication technology works painlessly over almost any broadband connection.
Our pricing is flexible, predictable and economical, and our Terms and Conditions are straightforward.
We accept payment via Direct Debit (using GoCardless) or via Visa or Mastercard (using Stripe).