Remote Support

Backup Express Remote Support

Backup Express Remote Support allows our Support Engineers to work directly with you on your computer to solve problems FAST !

Using the latest Secure Remote Control technology our Engineers can work on your computer while they are talking to you on the phone, just as if they were sitting at the machine with you.

Backup Express Remote Support is secure and safe. It puts you in control, allowing you to open a temporary connection to our helpdesk.  YOU initiate the connection, and YOU close the connection when your issue is resolved. It does not provide permanent access to us or anybody else.

Use of Backup Express Remote Support is subject to your acceptance of the following Terms and Conditions:

If you accept the Terms and Conditions please Click Here to install Backup Express Remote Support on your computer. 

A shortcut will be placed on your desktop to provide you with fast access to our Engineers.

When prompted, click 'Open' or 'Run' to install the program, and then follow the prompts, accepting all the default options.