Security

Your Data Is Safe With Us.

At Backup Express we take security very seriously.

We go to great lengths to protect your data against loss, and to keep it from falling into the wrong hands.

Physical Server Security:

We house our servers in one of Brisbane's best and most secure DataCentres, featuring:

  • 24-hour Video surveillance.
  • Swipe card access to server rooms.
  • Our equipment housed in a locked steel rack.
  • Redundant Uninterruptible Power Supplies (UPS) and Diesel generator.
  • Redundant air-conditioning with 24-hour environmental monitoring.
  • Very Early Smoke Detection Alarms (VESDA) with inert gas dump.

Protection against Un-Authorised Data Access:

  • Your data files are encrypted before they leave your office using the latest high-strength AES or Blowfish encryption algorithms.
  • Your files remain encrypted at all times on our system. They only time they are decrypted is at your machine during a restore.
  • Even our recovery DVDs and Rapid Restore Disks store the data in its encrypted state.
  • The encryption key is known only to yourself and to our staff.
  • If your data is particularly sensitive you can choose your own secret encryption key, and you do not need to give us your secret encryption key. Then not even our staff can access your data. (Of course, if you lose your secret encryption key, we will be completely unable to help you regain access to your data).

Protection against Server Malfunction:

  • Our server infrastructure is built for performance and reliability.
  • All front-end servers are multiple-redundant and load-balanced with automatic failover and recovery.
  • Backend storage servers are dual-redundant with live replication from primary to secondary.
  • 24-hour monitoring on all servers alerts us regarding any performance issues or server problems.
  • A unique archiving and snapshot system allows us to restore any data to its last known state, or to any of a number of snapshots from previous days and weeks.

 

Questions? Contact our Sales Team