Backup Express is a Brisbane-based company, formed in early 2005. We specialise in providing a business-class online backup service.
Our founders are experienced I.T. Administrators with 25 years experience in the computer industry. For years we have felt that businesses of all sizes need a reliable method of offsite backup which does not require removeable media to be manually transported offsite. With the arrival of high-speed, low cost broadband services, online backup has now become a affordable reality for both small and large buinesses.
Our Core Values...
- Honesty and Integrity
We are here for the long term. We believe that we will attract and hold customers by respecting them and by treating them honestly, fairly and openly. We do not make inflated promises, and we do not over-represent our product.
- Technical Excellence
We aim to provide a top-quality service at an affordable price. We work hard to ensure that our servers and other infrastructure are top-class and capable of providing first-rate service to our growing customer base. We house our primary server in a Tier-1 Brisbane Datacentre to give high security as well as fast and reliable operation.
We are continually developing our server and network infrastructure. We regularly release free and automatic software upgrades to improve performance or to add new features.
- Personal and Friendly Service
We understand the importance of being able to speak to a real person when a question or a problem arises. So while we use an automated helpdesk system to ensure efficient handling of support issues, we don't force our customers to communicate with us via a web page or email. We welcome telephone calls and we aim to be as helpful as possible.
We also maintain a comprehensive FAQ system on our site and we regularly add new articles to help you get the most out of your backup service.
Our management and technical support staff are experienced IT administrators with a good understanding of business needs.
If you have an unusual requirement we are happy to work with you to ensure that your needs are met.
Our online backup system is simple to use. Our software safeguards your data with heavy-duty encryption and uses advanced compression technology so it works painlessly over any broadband connection and even dialup.
Our pricing plans are varied and flexible, and our Terms and Conditions are straightforward.
We aim to make it as easy as possible for businesses of all sizes to experience the benefits of online backup. We do not impose any minimum contract periods, and all our plans include a 14-day free trial.
We do not collect customer credit card details - our services are all payable on invoice by whatever means best suits the customer - direct debit, cheque or credit card.